Tag Archives: external

Getting started with FreePBX – Part 5 Setting up an IVR

Setting up an IVR (or auto attendant, digital receptionist) is great idea for small businesses. You can have a single external number for your customers to call but then direct the call to the right department via a simple menu.

First we need some extensions to put the calls through to, then we need to record the menu the caller will hear and finally setup the actual IVR.

Configuring the extensions

Follow the instructions in part 2 to create the extensions that you need. I have created extensions for Sales, Support and Billing

Continue reading

Getting started with FreePBX – Part 3 Making external calls

This article assumes you have completed part 1 and part 2

So we have configured our trunk and our extension and now we need to tell FreePBX to use that trunk when someone dials a number. This is done by creating an Outbound Route.

The configuration below also takes in to consideration the fact that I am in the UK and that callcentric is a US company. Your setup may differ.

Creating an outbound route

First we need to click on “Outbound Routes” in the main menu on the left hand side of the screen

Continue reading