Tag Archives: customer

Integrating FreePBX with A2Billing

Please note that if using Asterisk 1.6 or later the pipe (|) symbols below need changing to commas (,)

There are several reasons you may want to integrate FreePBX and A2Billing. Whether you’re just using FreePBX to setup trunks for your a2billing calling card system or you use FreePBX and want to route the outbound calls via a2billing to do least cost routing.

There are 2 things you need to do to integrate the two. The first is to add the following to extensions_custom.conf

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Getting started with A2Billing – Part 4 Creating a customer and making a call

So we’ve created a trunk to make calls through here, we’ve created a ratecard and call plan here and we’ve created an access phone number here so we’re finally ready to create a customer!

Creating a calling card customer

Click on CUSTOMERS on the left hand menu

Click Create Customers

We get a big list of options but the only things we need to set are –

BALANCE – set the inital balance for the customer

CALL PLAN – ensure the call plan is set to the one we created here

LASTNAME & FIRSTNAME – not required but definitely useful!

Then click on CONFIRM DATA

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Getting started with FreePBX – Part 5 Setting up an IVR

Setting up an IVR (or auto attendant, digital receptionist) is great idea for small businesses. You can have a single external number for your customers to call but then direct the call to the right department via a simple menu.

First we need some extensions to put the calls through to, then we need to record the menu the caller will hear and finally setup the actual IVR.

Configuring the extensions

Follow the instructions in part 2 to create the extensions that you need. I have created extensions for Sales, Support and Billing

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