Now we can make calls to regular telephone number via our trunk we want to setup a DID (Direct Inward Dial) number so that we can receive calls from people dialing a regular phone number.
For this example I’m going to use a US number from IPKall who will provide a (free) US based telephone number. However, they are only able to do this due to a peculiarity in the law in certain states so I wouldn’t rely on the numbers being available in the future. Perfect for testing though!
In this series of articles I will run through how to get started once you get FreePBX setup. You will need to run through the articles in order as some of the later ones will rely on items set up in earlier articles.
For a trunk (required to make calls to the outside world) I will use callwithus. Click here for a free account.
Adding a trunk
The main FreePBX menu is down the left hand side of the screen
For a few months now I have been backing up my server using rsync to some space at fxhbackup which is part of fusionxhost.com. The backups worked well and I never really had any problems. There was an issue with the control panel showing my disk usage incorrectly but I opened a ticket and they didn’t seem too bothered – and I wasn’t either as long as my backups carried on working.
The only issue I really had with the service was trying to cancel it recently. I couldn’t find a link in my control panel, or on their website, to cancel the service so I opened a ticket asking them how to cancel my service. For 2 days nothing happened and then, with no communication, my access stopped working.
I have since e-mailed them asking if the would confirm that, in fact, my service has been terminated but no reply.
So, I can do nothing but cancel my PayPal subscription and assume that that’s the end of it.
A real shame of a way to end what was a reasonably pleasant experience.
I don’t think I’d go back to them. The service worked pretty well but I can do without the hassle of trying to chase them up over account queries.
So, fusionxhost, if you’re listening out there please let me know if my account has been canceled! 🙂
Update: fusionxhost did contact me about a week later to apologize and confirm that my account had indeed been canceled. Who knows, maybe this post even helped 🙂
So, would I recommend them? Maybe. The service was pretty good, I never had any problems with it.