Category: A2Billing

This is intended for advanced users – please see here for general A2Billing troubleshooting tips – https://sysadminman.net/blog/2015/troubleshooting-common-a2billing-problems-6451 Sometimes it can be really useful to figure out what’s going on behind the scenes in A2Billing. This is useful for tracking down bugs. It’s very unlikely you’d want to do this unless you have a good understanding of editing Linux files, PHP and MySQL. To find out what queries A2Billing is running when we look at things in the GUI we can turn on “PHP Quick Profiler” On a SysAdminMan VPS you turn this on by editing the file – /var/www/a2billing/admin/lib/admin.defines.php

I see customers having the same issues with A2Billing so thought I’d do a list of the most common ones. This list must account for at least 90% of the issues I see. This list applies where A2Billing is installed correctly, but you’re having issues making calls. Does the call work in the simulator? The first thing to check is whether the call works OK in the A2Billing call simulator. You can find out how to do this here – https://sysadminman.net/blog/2011/a2billing-troubleshooting-ratecard-simulator-2407 If the call does work OK in the simulator then it’s likely your customers and rate cards are setup correctly…

This post follows on from the one on using the GoIP for outbound calls You should check that post for some general advice. We are going to use the same software and devices for this guide. This guide was written using a clean SysAdminMan VPS – http://sysadminman.net/sysadminman-freepbx-a2billing-hosting.html SET UP THE TRUNK IN ASTERISK Setting up the trunk in Asterisk is the same as for outbound calls, apart from we are going to set a ‘context’ to pass the incoming call to A2Billing. These lines are added to /etc/asterisk/sip_custom.conf – [goip] type=peer secret=ej44frhjdf23 username=goip host=dynamic canreinvite=no qualify=yes nat=force_rport,comedia context=a2billing

If you use Post Pay customers in A2Billing then you have 2 options for maintaining the customers credit limit and balance. You could invoice the customer directly from A2Billing but it can be complex to set up and many businesses already have an invoicing system in place. The other option is to invoice the A2Billing customer on an external billing system, and then credit the A2Billing account manually on receipt of payment. You will want to credit the A2Billing account or once the customer reaches their credit limit they will be unable to make calls. Setting up the customer as…