If you run a call centre, or group of call taking agents, then one really useful feature is being able to listen in on their calls. This can be useful for training or for a supervisor to provide assistance.
This is possible with FreePBX, but not very elegant, as the only built in solution is to use Asterisk’s ChanSpy feature. The default feature code for this is ‘555’ and it allows you to cycle through the active channels. Not very flexible.
FreePBX comes with a program called ‘Flash Operator Panel’ (FOP) by default which can be used to visualise the active calls, but again this is not very flexible.
However, there is a new version of FOP, called FOP2, and this can be used to solve the call listening problem. FOP2 is a web based interface that shows you the configured and active extensions. Here is a screenshot –
There is a menu bar that allows you to transfer a call, listen to an in-progress call and also record an in-progress call. All really good stuff.
You can also see the active trunks and conferences –
There is also a FreePBX module for FOP2 that allows you to create and manage FOP2 users and permissions.
If you would like FOP2 installing on your SysAdminMan VPS there is a one-off charge of £30 for the installation.
The free version of FOP2 is limited to 15 extensions. If you need more you can but a license for $40. See here for more information – http://www.fop2.com/