Getting your A2Billing rates, ratecards and call plan set up correctly can be quite confusing. One of the most useful troubleshooting tools is the ratecard simulator.
This can be found under RATES / Simulator –
This works by choosing a customer card ID and and entering a telephone number that you are trying to dial (in the format you are trying to dial it). If the phone number successfully matches a rate in the rate cards assigned to the customer, A2Billing will display the matching rate.
If no matching rates are displayed then you have something setup incorrectly.
Likely problems are –
- your call plan has no rate cards assigned
- you are dialling the number in the wrong format (maybe a missing international format)
- the customer has a zero balance